Help Center Home
Product documentation for setup, publishing, billing, and automation
Quick picks
Jump into the guides customers hit most often.
Getting startedSet up your workspace, connect accounts, and publish the first post.Social media connectionsOAuth requirements, scopes, and per-platform connection steps.Scheduling and publishingHow queues, retries, and multi-account scheduling work.Media limitsFile types, durations, and how we transcode uploads.Account and billingPlan changes, credits, refunds, and lifetime access.TroubleshootingCommon errors across Meta, TikTok, YouTube, and magic links.API accessEnable the automation add-on and issue API keys.External integrationsWebhooks, embeds, and sending data to other tools.FAQShort answers to the most common workspace questions.
Welcome to the SyncPostly help center. Start here when you need to connect channels, plan a publishing cadence, troubleshoot delivery failures, or wire up automation.
If you are new to the product, read Getting Started first. If you are already publishing, jump to the platform-specific guides or the API reference.
What you will find here
- Start here explains workspace setup, first connections, and how to get your first scheduled post out safely.
- Social media covers account linking rules, platform-specific publishing limits, and scheduling caveats for each network.
- Account & billing covers plan changes, billing access, and what happens when payment state changes.
- Troubleshooting gives the fastest checks for login issues, token expiry, and platform-side publish failures.
- API & integrations documents API keys, endpoints, payload shapes, and how to connect SyncPostly to the rest of your stack.
Recommended path for a new workspace
- Connect at least one account in Settings → Accounts.
- Create a draft in Compose and review platform-specific copy.
- Open Calendar to confirm time zone and scheduling windows.
- Publish one low-risk post first, then move to recurring or queue-based scheduling.
- Add API keys or webhooks only after the core workflow is stable.
Need live support?
If you are blocked after following these steps, reach out via the in-app chat
widget or email support@syncpostly.com. Include the platform, the affected
post ID (if any), and the exact error copy so we can trace logs quickly.