Account and Billing

Downgrade or request a refund

• Downgrade from Settings → Billing. If you prepaid annually, contact support with your invoice ID for a pro-rated refund review.
• We confirm refund eligibility when service quality or double-charge issues are involved.

Fix a misspelled signup email

• If you paid with a mistyped email, open a ticket with the wrong email, the correct email, and the last 4 digits of the card or Stripe receipt ID.
• We will migrate the subscription to the correct account and invalidate the old session.

Give your virtual assistant access

• Create a teammate account with limited permissions instead of sharing your password.
• For account actions (billing, plan changes), keep them restricted to the owner role.

Complete signup after payment

• After Stripe checkout, use the magic link sent to your payment email to log in and finish onboarding.
• If the link expired, request a new magic link from the login page.

Resolve double charges or duplicate subscriptions

• Often caused by using multiple emails. Check which email received the receipt and align your login to that email.
• Contact support with both emails so we can merge or cancel the duplicate.

Cannot access paid features after payment

• Log out and back in to refresh the session.
• Confirm the payment email matches the logged-in email.
• If still blocked, provide the payment receipt so we can resync entitlements.

Change or cancel your plan

• Change plan in Settings → Billing; proration is applied automatically.
• Cancel anytime; access continues until the current period ends. Trials can be canceled immediately with no charge.